Helping You Stay In Control

Whilst the majority of people do gamble within their means: for some, gambling can become a problem. It may help you to keep control by remembering the following:

  • Gambling should be entertaining and fun and not seen as a way of making money
  • Only gamble what you can afford to lose
  • Avoid chasing losses
  • Keep track of the time and amount you spend gambling

We recommend that you set limits for the amount of time and money that you devote to gambling and encourage all customers to set a deposit limit. You should only increase your deposit limit after carefully considering if you can afford to do so. Never decide to increase your deposit limit just because you have lost money and think that by gambling more you will win it back. If you want to increase your deposit limit, we will allow 24 hours to elapse before we action your request and only then once you’ve confirmed that you still want to increase it.

You can decrease your deposit limit at any time. If you want to check your deposit limit or change it, please click here for further details. You can access a full history of transactions, withdrawals and deposits through the 'My Account' section. Your balance is always available through 'My Account' and from the home page.

You can view your transaction history online for the current and previous year. For other transactions, please contact Customer Support.

If you play machines in our shops, you will be asked whether you want to set limits for the amount of time you want to spend playing and for how much cash you want to spend. We recommend that all customers set their own time and money limits before playing machines. That way, when you reach it, the machine will stop play and remind you that you’ve reached your limit.

Customers that set limits before playing are much more likely to stick to them and be less likely to spend more time or money than originally planned.

If you are concerned about your gambling, then honestly answering the questions below may give you an idea of whether your gambling is problematic:

  • Do you stay away from work, college or school to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have others ever criticised your gambling?
  • Have you lost interest in your family, friends or hobbies?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to these questions, the more likely you are to develop a gambling problem.